Effective Date: February 25, 2025

Introduction

Pet Time Grooming Studio (“we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with applicable Australian laws, including the Privacy Act 1988 (Cth). By using our website or services, you consent to the practices described herein.

1. Information We Collect
We may collect the following types of personal information:

Contact Details: Name, email address, phone number, and postal address.
Service-Related Information: Pet details (e.g., name, breed, special requirements) provided during booking or inquiries.
Website Usage Data: IP address, browser type, and pages visited, collected via cookies or similar technologies.
Payment Information: Billing details processed securely through third-party payment providers (not stored by us).

2. How We Collect Information
We collect personal information:

Directly from you when you book services, contact us, or visit us at 3/3 Mooltan Avenue, Macquarie Park, NSW 2113.
Automatically through our website via cookies and analytics tools, with your consent where required.

3. Purpose of Collection
We use your personal information to:

Provide and manage grooming and boarding services.
Process bookings, payments, and customer inquiries.
Communicate appointment confirmations, reminders, or service updates.
Improve our website and services through usage analysis.
Comply with legal obligations or respond to lawful requests.
Optional: With your consent, we may send promotional updates or pet care tips. You may opt out at any time.

4. Disclosure of Information
We do not sell, trade, or rent your personal information. We may disclose it:

To third-party service providers (e.g., payment processors, booking platforms) under strict confidentiality agreements.
When required by law, such as in response to a court order or government request.
To protect our rights, safety, or property, or that of others.

5. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no online system is entirely secure, and we cannot guarantee absolute security.

6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, it is securely deleted or anonymized.

7. Your Rights
Under Australian law, you have the right to:

Access the personal information we hold about you.
Request corrections to inaccurate or incomplete data.
Ask for deletion of your information, subject to legal exceptions.
To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe.

8. Cookies and Tracking
Our website uses cookies to enhance functionality and analyze usage. You may disable cookies via your browser settings, though this may affect your experience on our site.

9. Third-Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices and encourage you to review their policies.

10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Your continued use of our services constitutes acceptance of the revised policy.

11. Contact Us
For questions, concerns, or requests regarding your personal information, please contact:

Business Name: Pet Time Grooming Studio
Address: 3/3 Mooltan Avenue, Macquarie Park, NSW 2113
Phone: +61 416 930 779
Email: [email protected]