Effective Date: February 25, 2025

Introduction

Welcome to Pet Time Grooming Studio (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website (the “Site”) and the grooming, boarding, and related services (“Services”) we provide at 3/3 Mooltan Avenue, Macquarie Park, NSW 2113. By accessing our Site or using our Services, you agree to be bound by these Terms. If you do not agree, please refrain from using our Site or Services.

1. Use of Services
1.1 Eligibility: You must be at least 18 years old and legally capable of entering into agreements to use our Services.

1.2 Booking: Services are subject to availability. Bookings can be made via phone, email, or in person, and we reserve the right to refuse service for any lawful reason.

1.3 Pet Requirements: Pets must be in good health, up-to-date on vaccinations, and free of contagious conditions unless otherwise agreed. You are responsible for informing us of any special needs or behavioral issues.

2. Payments and Fees
2.1 Pricing: Service fees are as listed on our Site or provided at booking. Prices are in Australian dollars (AUD) and subject to change without prior notice.

2.2 Payment: Full payment is due at the time of service unless otherwise arranged. We accept [insert accepted payment methods, e.g., cash, card].

2.3 Cancellations: Cancellations must be made [insert policy, e.g., 24 hours] in advance to avoid a fee. Late cancellations or no-shows may incur a charge of [insert amount, e.g., 50% of service fee].

3. Customer Responsibilities
3.1 Accuracy: You must provide accurate and complete information when booking or contacting us.

3.2 Pet Safety: You are responsible for your pet’s behavior. We are not liable for injuries caused by your pet to staff, other animals, or property, except in cases of our negligence.

3.3 Pick-Up: Pets must be collected at the agreed time. Late pick-ups may incur additional fees.

4. Our Responsibilities
4.1 Service Standards: We will provide Services with reasonable care and skill, as expected under Australian Consumer Law.

4.2 Limitations: We are not veterinarians. If a pet requires medical attention during our care, we will attempt to contact you and may seek veterinary assistance at your expense if necessary.

5. Intellectual Property
5.1 Ownership: All content on our Site (e.g., text, images, logos) is owned by or licensed to Pet Time Grooming Studio and protected by copyright laws.

5.2 Use: You may not reproduce, distribute, or use our content for commercial purposes without written permission.

6. Liability
6.1 Limitation: To the maximum extent permitted by law, we are not liable for indirect, consequential, or incidental damages arising from your use of our Site or Services.

6.2 Consumer Rights: Nothing in these Terms excludes or limits your statutory rights under Australian Consumer Law, including guarantees of acceptable quality and fitness for purpose.

6.3 Risk: You assume the risk of injury or loss to your pet during Services, except where caused by our negligence or willful misconduct.

7. Termination
We may suspend or terminate your access to our Site or Services at our discretion, with or without notice, if you breach these Terms or for any other lawful reason.

8. Changes to Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Continued use of our Site or Services after changes constitutes acceptance of the revised Terms.

9. Governing Law
These Terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

10. Contact Us
For questions or concerns about these Terms, please contact:

Business Name: Pet Time Grooming Studio
Address: 3/3 Mooltan Avenue, Macquarie Park, NSW 2113
Phone: +61 416 930 779
Email: [email protected]